Applications of AI Across Different Verticals

The term ‘artificial intelligence’ was formed in 1956 at a conference in New Hampshire, and since then, the world has seen a number of milestones with different adoptions of AI. From virtual assistants such as Alexa to self-driving cars, AI technology is helping consumers improve their lives and make everyday operations easier. But what about businesses? How will they be using AI to attract customers, manage their business, and save time? It turns out, different verticals have their own applications of AI to scale their business and overall growth. 

Artificial Intelligence Software Market Growth

As the world continues to adopt AI practices, the software market is growing, as expected. According to Statista, the market is expected to reach $126 billion by 2025. Applications will include natural language processing, robotic process automation, and machine learning. 

COVID-19 Propelling the AI Movement

A major question to address is: Has COVID-19 propelled the AI movement? The answer is yes. 

In a survey by RELX, more than a thousand senior executives were surveyed on the topic of AI adoption during the pandemic. The majority of respondents (68%) increased their investment in AI technologies during the COVID-19 pandemic, 48% invested in new AI technologies while 46% invested further in AI technologies already in use at their companies. Similarly, 63% of business leaders polled reported having a positive experience with applications of AI technologies, as it helped their business stay resilient during rough times.  

However, it is crucial to note that the companies are using AI to increase worker productivity, not necessarily replace labor. That is not to say that AI is not being used to replace labor at all, it just means that those were not the results that were yielded from this survey. 

How AI is Being Used in Different Industries

Healthcare: As healthcare is rapidly transforming, especially during the pandemic, AI is increasing its presence in the vertical through various ways. Check out 5 Ways AI is Transforming the Healthcare Industry. Some other advanced healthcare methods that involve AI and ML are applying it to reduce diagnose errors, improving patient convenience, and assisting in delivering telehealth services.

Agriculture: The terms ‘smart farm’ and ‘farming 4.0’ are spreading fast within the agriculture sector. Both terms are synonyms for automation in farms which involve the application of AI. Robots are ready to take over farms and carry out various processes involved in the food chain including detecting weeds and packing. This will likely take over human jobs as mundane tasks will be handled by advanced technology. 

Manufacturing: Another sector which requires mundane processes to be handled, manufacturers are constantly looking for several tasks to be automated. Luckily, AI is here to save the day again. Common applications of AI include product development, price forecasting for raw materials, and customizing the look and feel of the products as well. 

Retail: Artificial intelligence is changing the way stores operate, both in-store and online. The main goal here is to improve customer service. Whether that is through helping customers find a product in a store, reduce long lines during checkout, or even robots that recognize customers by face and determine their likes and dislikes. The possibilities are endless.

Real Estate: You may have heard of various technology disrupting the real estate scene before, such as augmented reality (AR) and virtual reality (VR) online tours. Well, AI is also transforming the way realtors do business in various ways. Realtors can take advantage of this technological shift by incorporating a chatbot to their site, examining Big Data to have more targeting marketing campaigns, and better manage their properties. 

I want to Incorporate AI Technology to My Business, Where Do I Start?

Artificial intelligence can get complex, so you need to partner with a reputable software development company that has decades of experience to examine your business properly and craft the perfect AI solution to scale your business. From AI strategy consulting to development, we got you covered every step of the way. 

Sunvera is one of the top AI companies in Orange County, and can help you implement the right software solution for your business while helping you reduce costs and improve operational efficiency. Contact us for a FREE 2-hour consultation.  

A Guide to HIPAA Compliant Video Conferencing

The COVID-19 situation has prompted thousands of healthcare organizations to turn to online video conferencing to serve their patients. With numerous video conferencing platforms that claim to be HIPAA compliant, many doctors and physicians do not think twice before switching to one. However, there is a lot more you need to know before making the transition to serving patients online through video. It turns out, the current video conferencing platforms in the market may not be HIPAA compliant after all, and the issue of privacy and security persists within these offerings. 

Let’s start from the very beginning so you can get a better idea of what HIPAA compliant really means and how you can securely implement it for your healthcare organization. 

Who Needs To Comply with HIPAA?

Covered Entities: There are three types of ‘covered entities’ under HIPAA. These are health plans, clearinghouses, and certain healthcare providers such as doctors, dentists, pharmacies, clinics, etc., as long as they transmit data in an electronic form that is in connection with a transaction for which HHS has adopted standards.

Business Associates: These are people or entities that carry out tasks involving the use or disclosure of protected health info on behalf of a covered entity or to provide services to them. Some examples are a CPA firm who needs to access protected healthcare info to provide accounting services to a healthcare provider, or an outside medical transcriptionist providing transcription services to a physician

Organizations That Do Not Need To Comply with HIPAA

According to ShareCare, the following organizations are not required to follow HIPAA guidelines:

  • Life insurers
  • Employers
  • Workers’ compensation carriers
  • Most schools and school districts
  • Many state agencies, including child protective agencies
  • Most law enforcement agencies
  • Many municipal offices

Issues with Current ‘HIPAA Compliant’ Video Conferencing Platforms

Zoom: As one of the most-used video conferencing platforms right now, whether it is for a family reunion or a telehealth appointment, Zoom has quite the reputation for being a reliable platform for communication. However, several issues about Zoom not being HIPAA compliant have come into light this year. From hijacking attacks to malware threats, Zoom has undergone a lot of stress trying to solve the various security concerns. Although they may have found a solution to some of the privacy concerns, this popular video conferencing platform is still not deemed entirely HIPAA compliant as there are still remaining issues to fix.

GoToMeeting: Another widely-used platform to schedule meetings online, GoToMeeting also fell prey to online security concerns this year, including a unique vulnerability that exposed its customers to a lot of risk. They were able to resolve it, but no one can predict when something like this can happen again. 

These are just some of the platforms that are deemed as HIPAA compliant, even though they pose numerous security issues. 

Skype and Facetime Are NOT HIPAA Compliant

It is crucial to note that Skype and Facetime, while they can be good platforms for informal communication, CANNOT be used for telehealth services. The reason is because they do not fully meet the criteria that we are about to cover in the next section. There are a number of healthcare providers who think that Skype and Facetime are reliable platforms when they are far from being HIPAA compliant. 

So How Do You Implement HIPAA Compliant Video Conferencing?

Here are some components of HIPAA compliance that you need to know before implementing this technology.

End-to-End Encryption: When implementing a secure video conferencing for your healthcare organization, the very first feature to look out for is end-to-end encryption. This means that only the sender’s device and the receiver’s device can encrypt and decrypt messages sent back and forth, offering a much higher level of security. 

Business Associate Agreement (BAA): A step that covered entities often forget, you need to make sure you have a Business Associate Agreement in place to further protect healthcare info and comply by HIPAA guidelines. You can read more about BAAs here

Peer-to-Peer Sessions: For enhanced quality and security, you also want to check and see if the video is routed directly to the patient’s device, or if it involves a server. Direct peer-to-peer sessions without the need for a server is the best route to go. 

For best practices, your video conferencing solution should have all three of the features listed above. 

With that being said, instead of going forward with risky platforms that yet need improvement, it is best to find a good software development agency with decades of development experience including telehealth solutions to craft the perfect secure video conferencing platform for your healthcare organization, which meets all HIPAA guidelines. 

Sunvera can help you implement the right software solution for your healthcare organization while helping you reduce costs and improve operational efficiency. Contact us for a FREE 2-hour consultation.  

Patient Acquisition: 3 Roadblocks and How You Can Fix Them

For the past decade or so, healthcare organizations have been using various digital marketing mediums to acquire patients. This has worked well to a certain extent, but keep in mind that retaining their interest is another major factor of patient acquisition that cannot be ignored. These days, however, companies are taking a more strategic approach to patient acquisition and this involves nurturing their patients. This way, healthcare providers can align their services to the patient’s needs and simplify the steps to accessing proper healthcare. 

That is why we have gathered three unique ways to make patients happy and this involves simplifying the appointment process.

  1. Patient Schedules: Telehealth has been the talk of the town ever since COVID-19 approached. Of course, this is mostly due to everything going remote, but patients are liking the flexibility with scheduling. Nurses, assistants, and doctors can communicate with patients, providing more hands-on care to patients, which is beneficial for both the patient and the doctor. 

Telehealth makes patient scheduling easy in a number of ways. One, many telehealth systems allow patient self-scheduling which eliminates the need for the patient to call their healthcare provider. Two, there is no lobby wait time and three, the patient does not have to spend a penny on transportation costs.

There are quite a few benefits for the healthcare providers as well with telehealth, and one of the greatest benefits is that there are a lot less no-show patients since you have simplified the process for them. 

  1. Simplify the form process: One of the main frustrations that patients have with the current healthcare system is that they have to fill out the same data regarding their personal and healthcare info multiple times. (ex. medical history forms, insurance forms, etc.) A patient may fill out the data online and again in the doctor’s office, which can be a pain. Why not just have all the forms accessible online in a secure healthcare portal? The patient only has to fill them out once, and the other end-users, whoever they may be, can easily access them through the portal. This is another way to reduce lobby wait time and patient frustration due to appointment processes being unnecessarily complicated. 
  1. Help patients help themselves: Speaking of online portals, there are ways that you can offer additional help to patients even when they are not at your office. You can offer additional informative materials and personalized info which you only need to add to their patient portal. Patients can then refer to these to look after their health. The more you allow patients to help themselves, the more they will appreciate you. This is also another way to build credibility as it will showcase that you truly care for the patient and want them to stay on track even when they are away from you. 

Many doctors and physicians believe that all they need to do is use patient acquisition marketing strategies through various mediums and then they are good to go. They are wrong. Do not underestimate the power of technology to satisfy your patients. An investment in telehealth, patient portals, and/or more can do wonders to make your patients stay, and you can then easily secure another appointment with them. 

Discuss your organization’s needs with Sunvera today, and we can implement the perfect healthcare solution in a timely manner.

Everything You Need to Know About e-Prescribing

With the different telehealth measures being put into place by doctors, physicians, and other healthcare providers, a number of them are looking into e-Prescribing. However, it is not that simple. Every state has its own regulations with e-Prescribing and you have to meet these laws before you can start taking part in the practice. The good news is that the healthcare industry is seeing an upward trend when it comes to prescribing from afar. 

ePrescribing rates went from 1.49 billion in 2017 to 1.79 billion in 2019. This means that the total rate of ePrescribing went up from 66 percent of all prescriptions in 2017 to 80 percent of all drug prescriptions in 2019. And now, COVID-19 is propelling the rate of e-Prescription adoption even more. All in all, e-prescribing is becoming more and more prominent and many doctors are looking into using it.

What is e-Prescribing?

e-Prescribing is a method where healthcare providers enter the prescription info of a patient into a specialized software and send it to the patient’s local pharmacy. The patient does not have to have the prescription on hand, and all they need to do then is pick up their medicine from the pharmacy. This also includes prescription refills.

Virtual prescriptions are considered acceptable in the healthcare setting as long as they are done in an appropriate amount and dosage, the patient is up to date with all medications, the patient is available for the transaction to happen, and they are not in a crisis state. This takes into account the best interest of the patient to ensure safety and security.

The standard is that the electronic prescription process needs to be carried out between doctors and patients. The patient needs to be up to date with their medications, and be comfortable with telehealth. The technology also needs to be able to track the dosage in the electronic prescription and make sure it matches the exact quantity that was prescribed. If this is not done, then it can set off a whole chain of events that can endanger the patient.

e-Prescribing of Controlled Substances

A common sub-topic revolved around e-Prescribing is that of controlled drugs. Before prescribing controlled substances, you have to know about the Electronic Prescribing for Controlled Substances (EPCS) rule, which has new mandates every year. These mandates require the need for certain controlled substances to be prescribed electronically rather than on paper so the prescriptions can be tracked easily.

Current Issues with e-Prescribing

Although the pros of e-Prescribing greatly outnumber the cons, it is good to be aware of all the ways that e-Prescribing can go wrong so you are prepared for it. The main issue with e-Prescribing is that the prescriptions can have info that is unclear or inaccurate. This involves complications between healthcare providers and pharmacists as clarification is required which can take up a lot of time. It is crucial to train staff to properly write prescriptions that are clear and easy to understand by the pharmacists. 

There is also the hurdle of meeting various regulations that have been put in place for e-Prescriptions. These vary by state

What the Future Holds

With the increasing adoption rates of e-Prescribing, the future of prescribing medicine electronically is looking bright. The market is expected to reach USD 4.1 billion by 2027. Although there will be some challenges that arise along the way, such as technological awareness within hospital and clinic staff and pharmacies, these challenges will not keep the e-Prescribing industry from growing rapidly. 

Sunvera offers a free 2-hour consultation for you to discuss your organization’s needs. Let us implement the right software solution to help you improve costs and operational efficiency. 

HCP Engagement During a Pandemic: 3 Ways

HCP engagement during these unpredictable times can be a challenge. Establishing a workplace culture in which various engagement strategies are applied, taking into account safety and security practices, should be identified as an organizational priority that is essential in building strong relationships within the team. 

However, many challenges are being presented in the healthcare industry right now, especially ever since COVID-19 surfaced. Privacy and cybersecurity concerns are on the rise, patients and doctors are trying to adjust to remote healthcare services, and hospitals and clinics are struggling to keep all of their employees connected to stay on track. Luckily, there are many solutions that can be applied to your organization to solve this issue. Here are three ways that HCPs can stay engaged during this time.

Unified access portal and communications

A unified access portal can connect healthcare providers in various ways. From secure sign-on to remote workforce automation, there are multiple benefits in implementing a unified access portal solution. 

A typical example is the use of a Smart Card (PAHSSA Smart Card) as a privileged token to provide the various health IT applications and functions through a single user interface (UI) for verification. This can enable a provider to authenticate their credentials against a cloud-based Unified Access Service Provider Network, gain access to various information, and connect securely with their computer, mobile phone or tablet, which can significantly improve your organization’s communication processes. 


Store-and-forward is a telehealth method that’s used to monitor patients, keep track of medication needs, perform blood tests, monitor weight, and so on. This mechanism involves the sharing of information among healthcare providers. For example, a healthcare provider can see the progress of a patient while another can provide telehealth support.

While this process has been used for years, telehealth providers have until now used expensive and limited channels to make remote monitoring, communication, and home-based health tracking possible.

Online training

Your healthcare organization can also provide new employees access to an online self-training program, customized for your organization. Employees can get to know the program, learn the skills that will be directly applied to their role, through engaging self-paced content. By providing self-training courses to new hires, you’re giving them a head start and providing them with the skills they’ll need to succeed.

These are just a few ways for doctors and other healthcare professionals to stay connected during this tough pandemic period. Now all you need to do is contact us, and we can walk you through the entire software implementation process, including ways to secure your organization from outside threats. Transform your healthcare organization in just weeks by implementing the right HCP engagement solutions, and be prepared for the rapid digital transformation in the healthcare industry!

Why Healthcare Professionals are Unhappy With Off-the-Shelf EMR and EHR Software

Electronic medical records (EMRs) and electronic health records (EHRs) are at a greater demand than ever, with adoption rates at nearly 90%, according to Health IT Dashboard. With a good number of EMR and EHR software in the market, there is so much to choose from. However, these software have not met all the requirements of HCPs. A 2018 Deloitte survey concluded that around 90% of US physicians would like to change at least one aspect of their current EHR software. 

Most Common Issues with Current EMR/EHR Software

  1. Too expensive: Cost remains the biggest barrier to adopting EMR and EHR systems, with many HCPs spending around $15,000-$70,000 for expensive EMR and EHR software that still do not fulfill their needs. This includes set-up, training, and maintenance costs. 
  1. The issue of interoperability: The topic of patient information sharing always makes doctors and clinicians feel uncomfortable, because these records need to be shared across organizations safely. Although there are a number of privacy measures being put in motion, there is still a long journey ahead on the interoperability route.
  1. Trouble navigating through data: The lack of user-friendliness in EMR/EHR software makes searchability a major issue. HCPs have to click numerous times before giving their patient medication. Additionally, hospitals and clinics still have to manually enter data into multiple systems, which takes away valuable time and makes the data more prone to errors. 

Despite Its Flaws, EMR/EHR Software is Here to Stay

That’s right, the number of healthcare organizations using EHR & EMR software is growing every year with a greater demand for digital health and medical records. The global demand for electronic medical record market was valued at about USD 27.1 billion in 2019, and is expected to generate revenue of around USD 40.8 billion by the end of 2026. The use of digital health record software has already become an essential part of many healthcare organizations, and they will only have a greater presence in the health industry in the coming years. Despite the upward trend, the future of such software is extremely foggy as there seems to be barely any plans for improving these software. 

The Workaround: Customized Medical & Health Record Software

With custom EMR/EHR software, you can have the system tailored to your organization’s needs and it does not require soaring costs. You no longer have to pay for expensive software that still makes you feel burned out. 

Let Sunvera consult with your healthcare organization and implement a custom solution that takes care of all your needs while reducing the time you and your employees spend using this software. Contact us today to discuss your needs.

Top 3 Mental Health Software Trends of 2020

The proliferation of patients suffering from mental illness this year has concluded that the year has not been easy for many. This could be due to many reasons but the elephant in the room is COVID-19, which has caused a lot of harm to the public in many ways, including thousands of people getting laid off from their jobs, everything going remote causing feelings of loneliness and seclusion, anxiety about health concerns due to the rapid spread of the virus, and more. The public is learning to adjust to the ongoing situation, but a large chunk of those people are struggling. 


On a brighter note, these uncertain times are stirring a rapid growth in mental health software trends that were believed to be seen in 5-10 years. Additionally, doctors and physicians are taking close note of what patients really need during the era of social distancing. Let’s have a look at the top three mental health trends this year which will aim to reduce the rate of mental illness patients in the near future. 



(1) Rapid Use of Well-Being apps such as Calm and Headspace: The meditation app industry is rising to new heights every day, with the Headspace app reporting a 20% increase in downloads since March. More Americans are finding such apps beneficial as access to healthcare is still difficult. 



A number of doctors and physicians have decided to create their own custom mental health app for their patients to track their well-being and easily communicate with their healthcare organization or clinic. These apps are not necessary only for mediation, but also the following:


  • Connecting patients to board-certified mental health professionals
  • An online portal where patients can simultaneously get in touch with various coaches, therapists, and psychiatrists to receive the highest level of care
  • Providing therapy services to patients in rural areas
  • Custom lifestyle tracking apps to help doctors easily gain info on patient habits



(2) Machine Learning Tracking The Language of Social Media Users To Determine Mental Health Levels: Perhaps one of the neatest and most innovative mental health software trends to combat the rise of mental health patients, machine learning is coming to the rescue. One of the best ways to reduce mental illness levels is to track negative mental behavior before it emerges at a deeper level. But how can this be made possible?



Machine learning can track the verbiage that the public is using online. You might be thinking, ‘Yeah, that’s good but many do not express their sadness and dissatisfaction on social media. They only show their good side.’ You are right. However, with millions of Americans being able to express themselves anonymously online through forums such as Reddit, there is enough data for machine learning to work with, which is also more accurate data. For more information, have a look at this informative article on a machine learning study done on 800,000 Reddit users to track mental health near the beginning of the pandemic



(3) Stricter privacy requirements of mental health patients: You cannot address the topic of remote services without bringing up patient privacy. With mental health services being conducted online, there has to be a greater level of cybersecurity measures in place. HIPAA compliance practices are being heavily implemented this year, and are at an all time high. You have to make sure that your healthcare organization is meeting the New HIPAA Regulations of 2020.



Sunvera understands the progression of the mental health industry along with the pandemic, and can help doctors, physicians, and therapists implement the right solution which can significantly improve the level of communication between your healthcare organization and the patients, as well as increase patient satisfaction. We have helped numerous clients in the field of mental care, including telehealth, and we offer a free consultation to discuss your organization’s needs. 


The Endless Possibilities With Telehealth Applications

If you could build a telehealth application in just weeks, what kind of services would you offer? The truth is that telehealth goes beyond consultations, regular e-visits, remote patient monitoring, video conferencing and many other terms you may have seen associated with this ever-growing need. Many can agree that this year has been a tumultuous one in many ways, and the healthcare industry has been most affected by it. Doctors, physicians, and other healthcare experts around the world have been adopting telehealth practices to serve patients remotely, and are now looking into providing more possibilities with telehealth as they are seeing success with their current remote and urgent care offerings through telehealth applications for desktop and mobile. 


How has the public view on telehealth changed since March? Let’s look at the numbers. 


Before the rise of the pandemic, the telehealth market was already projected to have a worth of $185 billion by 2026. Obviously, COVID-19 is increasing the demand of these services, and the market will likely reach this goal much sooner. 




  • Bing saw a 5x increase for searches on Telehealth and Telemedicine compared to last year
  • Teladoc, one of the leading virtual healthcare companies in the US, saw a 50% increase in patient visits (Quartz)
  • Although a growing number of patients were scheduling virtual appointments with their doctors, 63% of patients were apprehensive before their first e-visit (Healio)




  • A survey by VivifyHealth revealed that 8 out of 10 participants had a positive experience with telehealth
  • The same survey showed that 66% of respondents felt e-visits took care of some of their medical concerns
  • Another survey revealed that 70% of participants feel satisfied with telehealth offerings (Healio)




  • Although there is no sight of the pandemic ending anytime soon, an estimated 83% of patients will continue taking advantage of telehealth services even after the COVID-19 situation resolves (Medical Economics)


By examining these stats, we can conclude that the growing presence of virtual healthcare is gradually (or not so gradually) reducing concerns centered around the topic of remote doctor-patient communications, healthcare data sharing online, etc. With an increasing number of patients using remote healthcare services, others are starting to become more confident and comfortable with the practice. 


The fascinating part of telehealth is that it is not limited to the broad range of services you may have heard about in the past including consultations and out-of-office visits. Here are some additional healthcare areas where telehealth is expected to interrupt, in a positive manner of course. 


Talk to The Therapist Anytime


The field of telepsychology and teletherapy (the two terms are often interchanged) is seeing a greater patient satisfaction rate as more patients can connect with a therapist in bed. Many patients have found it easier to express how they feel since they are venting from the comfort of their homes. 


TalkSpace, one of the leading teletherapy apps, has seen a lot of success this year. The app allows you to connect with a licensed therapist anytime. Patients who seek therapy hate experiencing the time gap before they can talk to their therapist. Through TalkSpace, they can express how they feel as soon as their emotions take over them, instead of having to wait for their therapist appointment, when the emotions are not as strong. This is just one of many directions that professionals in the telepsychology and  teletherapy field can go. 


Propelling Rural Healthcare Access with Store-and-Forward


Rural access has been one of the greatest challenges when it comes to healthcare. Although there are many factors that prevent quality healthcare to reach residents in secluded areas, one rural issue that telehealth aims to solve is the communication between primary care providers in these areas and specialists in other areas. Sending important data for the specialists to review can now be done through a smooth process called Store-and-Forward, also known as asynchronous transmission. 


Connect With Multiple Specialists and Coaches at Once


Some patients need to connect with various doctors, coaches, trainers etc. to help better the various areas of their lives. For example, a patient may have depression and finds himself or herself binge eating. That patient will then want to connect with a therapist and a nutritionist simultaneously. Apps such as RevUp by MD Revolution make this possible. You get invited to the platform by your doctor or physician. The easy interface helps you keep track of numbers such as your weight and blood pressure. You can even integrate with other apps and devices to keep track of other data such as your fitness and nutrition. 


Sunvera understands your telehealth needs, and we have helped a number of healthcare organizations and clinics including MedHero, an advanced urgent care and wellness center with locations in San Clemente and Carlsbad, CA. The telehealth app we built for them allows patients to receive urgent care from the comfort of their home, and they can get in touch with a board certified physician in their area through easy appointment scheduling from desktop and/or mobile. 


We understand that, while the numbers are pointing towards a positive future for telehealth, the concern for privacy and security does not seem to budge when conducting these services online. Sunvera can build the perfect telehealth software solution for your healthcare organization that fully addresses the need to protect patient info by implementing features such as single sign-on (SSO) and multi-factor authentication (MFA) to protect patient records and confidentiality.