HCP Engagement During a Pandemic: 3 Ways

HCP engagement during these unpredictable times can be a challenge. Establishing a workplace culture in which various engagement strategies are applied, taking into account safety and security practices, should be identified as an organizational priority that is essential in building strong relationships within the team. 

However, many challenges are being presented in the healthcare industry right now, especially ever since COVID-19 surfaced. Privacy and cybersecurity concerns are on the rise, patients and doctors are trying to adjust to remote healthcare services, and hospitals and clinics are struggling to keep all of their employees connected to stay on track. Luckily, there are many solutions that can be applied to your organization to solve this issue. Here are three ways that HCPs can stay engaged during this time.

Unified access portal and communications

A unified access portal can connect healthcare providers in various ways. From secure sign-on to remote workforce automation, there are multiple benefits in implementing a unified access portal solution. 

A typical example is the use of a Smart Card (PAHSSA Smart Card) as a privileged token to provide the various health IT applications and functions through a single user interface (UI) for verification. This can enable a provider to authenticate their credentials against a cloud-based Unified Access Service Provider Network, gain access to various information, and connect securely with their computer, mobile phone or tablet, which can significantly improve your organization’s communication processes. 


Store-and-forward is a telehealth method that’s used to monitor patients, keep track of medication needs, perform blood tests, monitor weight, and so on. This mechanism involves the sharing of information among healthcare providers. For example, a healthcare provider can see the progress of a patient while another can provide telehealth support.

While this process has been used for years, telehealth providers have until now used expensive and limited channels to make remote monitoring, communication, and home-based health tracking possible.

Online training

Your healthcare organization can also provide new employees access to an online self-training program, customized for your organization. Employees can get to know the program, learn the skills that will be directly applied to their role, through engaging self-paced content. By providing self-training courses to new hires, you’re giving them a head start and providing them with the skills they’ll need to succeed.

These are just a few ways for doctors and other healthcare professionals to stay connected during this tough pandemic period. Now all you need to do is contact us, and we can walk you through the entire software implementation process, including ways to secure your organization from outside threats. Transform your healthcare organization in just weeks by implementing the right HCP engagement solutions, and be prepared for the rapid digital transformation in the healthcare industry!

How To Simplify Remote Work Management


The current situation is prompting companies to go remote, and more than half of those companies are not fully equipped to master the art of remote work management. Many supervisors and managers have trouble making sure that the rest of the employees are on track just by communicating with them once or twice a week and using spreadsheets and checklists to see what milestones they have reached in a certain amount of time. The higher ups already have a lot on their plate, and they do not have time to monitor each employee manually. 


The Problems With Allowing Your Employees To Work From Home


Problem #1: Poor Communication You know that this had to be in the list. As the employees are not in-house right now, they may not be in an environment that stimulates productivity and they may not get everything done in time. Even if they have an office at home, that face-to-face communication with their boss, manager, and co-workers is not there and there is nobody checking in on them as often as when they were working in the office. This can have a drastic impact on an employee’s work performance, especially for those who have never worked remotely before.


Problem #2: Don’t Know How to Prioritize Tasks You may know about project management tools such as Trello and Asana, but these software have their own downsides, as they are not the most user-friendly, and a number of them cannot be integrated with third-party software. Plus, your company costs will be adding up very fast as you pay at least $120 per employee every single year. The sad part is that employees still need hand-holding and that money goes to waste. 


Problem #3: Sharing Files with Co-Workers Sending important files to co-workers can be stressful sometimes since they can get lost in the email or chat. With files being sent in different chat groups and emails, it is a pain having to download each and every single file and store it on your computer in folders. There has to be a simpler way.


Problem #4: Employee Burnout With little supervision and roles not clearly defined, confusion can lead employees to working overtime to get work done, which can lower job satisfaction and increase rates of employee burnout.


Problem #5: Access to company systems are difficult It’s not always the employee’s fault! Companies can also be making remote work hard for employees without realizing it. Users have to login to each and every platform which can be both time-consuming and stressful, especially if they can’t save their passwords on their home desktop or laptop. Employees are having to keep track of their login info for various sites which can take up a great deal of their time.


A New Way to Work Remotely


What companies need is an efficient, user-friendly unified access management solution that can help them properly manage their remote team(s) and give employees privileged access. A good remote work management solution will allow you to do the following:


Access Management: With a single click, you should be able to grant employees access to all of your homegrown and Saas platforms. The primary capability with this is that you should be able to pick which platforms a certain employee should have access to. This allows you to save your employees a great deal of time as they do not have to login to every single system anymore, and it can also increase the security of your company data.


Single Sign-On and Multi-Factor Authentication: Since security is often at stake if you do not implement the right cybersecurity measures for your business when working remotely, you want to make sure that employees have a single sign-on (SSO) and/or a multi-factor authentication (MFA) option. 


Easy File-Sharing: A single area where files can safely be shared among co-workers through a simple drag and drop option is the way to go. You will never have to worry about gathering your important files in one place ever again.


Defined Roles: Remote work management cannot be complete without you clearly defining the roles of your workers, which not only increases employee productivity but allows for smooth open communication between the management team and employees. 


Integration and Customization: Your remote access management solution should have the capability to be integrated with other third-party software such as G Suite, Microsoft Office 365, Jira, Adobe Creative Cloud and more. If there are some features on the management solution that you do not use, you should be able to disable them with the click of a button to increase user-friendliness. 


Unified Communications: Lastly, you want to be able to merge all of your communication channels so you can send any form of communication from anywhere. This includes work, home, or even on a plane!


SOLVO by Sunvera Software allows you to transform the way your company operates remotely. We allow you to become more confident in managing employees away from the office with solutions that can even be applied in-office to make sure productivity levels are being reached. Easily maintain employee satisfaction while getting the most out of them. Our low-cost control access solution helps you do it all.