Chatbots are present on almost every website that is selling a product or service nowadays, and it is a great way to quickly assist your site visitors who may have questions regarding what you offer. Many companies are looking to incorporate a chatbot on their site to get more leads, and here is everything you need to know about how to create a chatbot.
What is a chatbot?
A chatbot is a virtual assistant that greets the visitors when they visit your website. It is an especially effective tool to have as it enables the users to have constant communication with the app developers and makes them feel important. In addition to this, chatbots are either free to make or cost very little money for a basic chatbot that greets the visitors when they visit the website. Chatbots are powered by AI and are governed by rules. They are designed to learn and mimic human conversations to the maximum possible extent. In addition to this, the more chatbots are running, the more they learn and adapt to the conversations that humans initiate.
What are the benefits of having a chatbot?
Having a chatbot present at all times is a great way to let the customers engage with the app and allow them to be heard. Furthermore, as the users have the majority of their needs being met via Instagram, Facebook and other platforms, it is pointless to develop a new app just for the sake of having a chatbot. A smarter way to approach it is by integrating the chatbots into the poplar platforms and learning from their interactions with the users.
In addition to being proactive when it comes to customer service, chatbots come in handy when the customers come on to the messenger to talk to someone. If you do not have a customer service executive available, the customers can engage with the chatbots, keeping them on the line. By doing so, the customer service executive can then take over the conversation by then,
If the app is gaining traffic but cannot convert it into sales, then the chatbot can reach out to the customers with a form to ask them why they did not purchase anything. By doing so, the developers will have a clear idea about the reasons and have the data necessary to ensure that they can work on those issues and convert the traffic into sales.
Here are some additional benefits of having a chatbot.
How to create a chatbot?
If you are a coding geek, you can code a chatbot framework into existence; however, if you have no clue about coding and want to create a chatbot, you can do that too. This article will go over both coding and non-coding options to create a chatbot.
Several platforms are quite popular when it comes to creating a chatbot and are easy-to-use. Every step of the way you’ll be asked to enter relevant information which will be used to determine how the chatbot will perform. Follow the following steps to better help you understand what your chatbot needs to be:
1. Know the kind of chatbot you want – This is where you ask what the chatbot needs to achieve. It can either be a simple chatbot that responds to greetings and is governed by rules which dictates how it performs. On the other hand, it can be an adaptive AI-powered chatbot which enables the chatbot to learn from the user interactions and grow.
2. Select the platform for the chatbot’s use – Where is the chatbot going to be deployed? Facebook, Instagram, or will it be hosted on your website? In any case, know where it is going to be deployed, and again, it all boils down to the goal that you are trying to achieve with the chatbot.
3. Opt for the right technology stack – Once you have decided what the chatbot is going to be doing and where it will be working, you can move on to the next step, which is choosing where and how to build it. You can either opt for a chatbot developer to design the bot for you or use the DIY platforms available online.
4. Design the Conversation – This is where you teach the bot what to do, and if you have opted for chatbot development options of a developer, they’ll get it done for you. But if you have opted for DIY chatbot platforms, then the process is as simple as dragging and dropping. Once done, then you can move on to testing and then deploying the bot in the field.
If you decide to code the chatbot into existence, you can opt for Python, which is the most popular option for most chatbot developers. Developers opt for Python because it is equipped with Artificial Intelligence Markup Language, which makes life easier for developers when they create syntax for complicated chatbot features. In addition to this, Python is used to create all the conversational aspects hosted by the server.
If you do not know anything about coding and are not happy with the no-code options, you can hire a reputable software company that offers chatbot development services. Let the developers handle the entire process from start to finish as you tell them what exactly you are looking for in a chatbot.
Sunvera can help you implement the right software solution for your business while helping you reduce costs and improve operational efficiency. Contact us for a FREE 2-hour consultation.