Just as in a typical brick-and-mortar store, customers who visit your online retail store can leave without making any purchase. However, the average eCommerce conversion rate is significantly low compared to that of traditional retail stores. This is because many ecommerce strategies focus solely on optimizing for conversions and forget about customer experience optimization. It is a common mistake to think that customers will come back time and time again just because you make it easy for them to purchase products.
Average eCommerce Conversion Rate
According to a Forrester Research study, the average eCommerce conversion rate is just 2-4% while brick and mortar stores have an average of 5-12%. What’s worse is that ecommerce companies tend to lose customers along their buying journey. It has been reported that on average 33% of users abandon carts before making purchases online!
eCommerce Conversion Funnel
Let’s take a look at the eCommerce conversion funnel and see where exactly the most common mistakes are made by companies in this business. The customer journey begins with the main page of your website, which is your product landing page or category landing page (if you have a lot of products or categories). Then, your prospect moves to their shopping cart page (with a 40% chance), followed by the checkout and payment confirmation pages. Sometimes the exit point between the shopping basket page and the checkout is an abandoned basket – after you have added products to it, but before checking out.
ECommerce Strategies for Improving Your Conversion Rate
Here are the main strategies for improving your eCommerce conversion rate and optimizing it with a focus on customer experience.
1. Communication with Customers
When visitors land on your website, you should be able to provide them with relevant content that will help them make a decision regarding their purchase. Give them all the necessary information right away to avoid further contact (and possible losses), and provide social proof, which can persuade customers to become buyers. An eCommerce strategy that includes communication with customers is very important for your business, because it can significantly increase your sales.
2. Offer Free Shipping
Fewer people will buy from an online retailer who does not offer free shipping. If you charge a delivery fee, your prospects may opt to purchase from a competitor instead. For example, Amazon offers free shipping on all its products and that is one of the main reasons why millions of customers shop there. When it comes to eCommerce conversion rates, offering free shipping is as important as having a quality product line.
3. Review Your Product Images
Product images are very important for your online store because they influence customer decision-making. If your product images are not clear and do not show the item to be sold in detail, additional questions may arise that will cause visitors to leave your website. Consequently, if you fail to answer these questions, your conversion rate will take a hit.
4. Understand Your Customers
It is essential for online retailers to take some time to understand their customers and find out what exactly they want. This knowledge is crucial for creating a perfect eCommerce strategy that will allow you to reach your target audience. If you keep asking yourself “who wants what” when it comes to eCommerce conversion rates, then you are doing the right thing.
5. Use a Helping Hand
Outsourcing is not something you hear about very often in eCommerce, but there are some interesting solutions that can come in handy. For instance, if you strictly follow an SEO eCommerce strategy to increase traffic and sales on your website, this may become too much for one person to handle. With the help of SEO, you can significantly increase your conversion rate and sales.
6. Don’t Forget About Security
It is important to emphasize the importance of security when it comes to eommerce conversion rates. You should make sure that all payment information – card details in particular – are encrypted and cannot be accessed by third parties without permission from the customer.
7. Send an Email When the Customer Makes a Purchase
Sometimes you simply forget to send an order confirmation email or coupon information, which can decrease your eCommerce conversion rate significantly. It is very important for customers to know that their orders are in progress and what to expect after they pay for them. This will make customers feel more secure and increase the number of orders on your website.
8. Don’t Overdo it With the Discounts
It is tempting to use deep discounts to attract as many customers as possible, but keep in mind that price is not always the key factor for eCommerce conversion rates. You should also consider other important aspects, such as the design and usability of your website.
Sunvera Software develops next-level software applications from start-to-finish. We are a premier software and mobile app development agency specializing in healthcare mobile app development, custom mobile app development company, telehealth software, sales dashboards, custom mobile app development services, retail software development, supply-chain software, ecommerce, shopify, web design, iBeacon apps, security solutions and unified access software.
We are proud partners with Amazon AWS, Microsoft Azure and Google Cloud.
Schedule a free 30-minute call with us to discuss your business, or you can give us a call at (949) 284-6300.
The pandemic has caused many businesses to shut down and millions of employees are too afraid to even leave their homes. On the other hand, some businesses have been able to adapt and remain running throughout the pandemic without losing any profits or productivity. How did they do it?
Given the growth of podcasting platforms and applications, it is clear that more developers are making this kind of content accessible for listeners. This in turn means there needs to be a guide for those looking to participate in this growing industry. To help jump-start podcast development, this guide will introduce the necessary tools and services.
Healthcare is undergoing a silent revolution. Today’s health-tech startups are beginning to disrupt
In the internet era, data is more valuable than anything else. It can help you answer your questions about customers, product features and prices, business activities that will give you benefits when used carefully. Data in database systems are usually under strict regulations of many organizations so it cannot be changed or deleted without checking with the IT department which causes risk in analysis due to lack of accurate data. Though, in the era where there is more data than ever, especially from the internet and social networking sites that are now created by most people and companies, there is a new technology called “Data Warehouse” that collect all these information or “data”. It helps to gain benefits when using them carefully. Here are some benefits of a data warehouse.
Mobile gamification is a process by which game-like elements keep users engaged with mobile apps to increase revenues from the app. Applications that gamify their mobile products can retain and engage users into returning to the product by providing virtual rewards upon achieving specific criteria, such as playing games and installing other applications. Gamified mobile apps seek to create a seamless experience for users across all platforms, making them feel like they are playing without realizing it.
Learning a language is considered one of the most significant tasks that anyone would like to accomplish. Language learning apps have been becoming increasingly popular as more and more people want to take on the challenge of understanding and speaking in a different tongue, whether it is for travel purposes or learning just for the sake of satisfaction. Language apps are designed for users to learn languages almost anywhere with their mobile device with no language skills required. A language learning app will provide users with exposure, access, and immersion to languages through various media materials available.
The web has revolutionized how we conduct our personal and professional lives. And web apps, through cloud computing platforms such as Amazon Web Services (AWS), have become the backbone of web development. Small businesses, non-profits, start-ups, and even Fortune 500 companies rely on web apps to offer a range of services that allow them to thrive.
People have tried many ways to make money from their computers, and some have wanted to be app entrepreneur. Many people try to promote the products they find online, or even more complicated: design a website and link it up with a network of pages promoting various products – this is called “affiliate marketing” and seems like one of the best ways for an average Joe to start making some cash on the Internet.
Craigslist has been the go-to marketplace app for millions of people for many years now. However, many people have questioned the future of Craigslist in recent times because of some apparent challenges that it is facing. Despite this, most people still prefer to use Craigslist over other similar apps like OfferUp, LetGo or even eBay. This raises the question: how much would it cost to develop an app like craigslist?